Questions? We've got answers.

Cove Health is a health technology company and the pioneer of a new category we call Healthcare Advocacy as a Service (HaaS). You upload your medical records and tell us the issue you're facing — a denied medication, a prior-authorization roadblock, or a "not medically necessary" decision. Our proprietary AI software analyzes your case, a licensed physician reviews it, and if it has merit, they draft a rigorous advocacy letter citing the relevant facts and applicable healthcare guidelines, then send it to the party you designate on your behalf.

The healthcare system is complex by design. Insurance plans carry endless variability and nuance, providers are buried in day-to-day care, and denials are often issued by opaque committees far from anyone who knows your story. Between the plan and the practice, the one person truly invested in your outcome is you. Cove Health puts a qualified medical professional firmly in your corner.

Click Sign up, create an account, securely upload your records, and tell us who we should advocate to. A licensed physician takes it from there. Have questions first? Email us at info@covehealth.net.

At minimum: your relevant medical records, a copy of the denial or issue you're dealing with (if one exists), and the name of the party you'd like us to contact — your insurance plan, another physician, a government body, or a workplace program. The more complete your records, the stronger the advocacy we can build.

First, check your spam or junk folder— verification emails sometimes get filtered there. If you still don't see it after a few minutes, click "Resend code" in the verification screen. If you continue to have trouble, email us at info@covehealth.netand we'll help you get started.

A licensed physician, working hand in hand with our proprietary AI software. The AI surfaces and structures the most relevant guidelines, administrative-hearing outcomes, and regulatory findings; the physician then reviews your records, decides whether your case has merit, and signs the letter. It's a deliberate blend of artificial and human intelligence — the AI assists, the physician decides.

It's our proprietary AI software that continuously draws from a living database of relevant cases, local administrative hearings, hospital commission findings, and regulatory material. Because healthcare rules change constantly, the engine keeps every letter current and well-supported — so your argument is sharp and difficult to wave away. It blends machine reach with human discernment, always working in service of a physician's judgment, never in place of it.

Timelines depend on the complexity of your case and how complete your records are. Once we have what we need, physician review and letter drafting move quickly. For urgent clinical situations, we flag the matter for expedited handling and note that urgency in the letter itself.

Wherever advocacy is needed. Most commonly your insurance plan, but also another physician, a government body, or a workplace program. You designate the recipient, and we direct the letter accordingly.

Yes — visit our sample letters for illustrative examples covering a medical-necessity appeal, a prior-authorization request, and a step-therapy / formulary exception. They show the format and substance you can expect.

The receiving party reviews and responds according to its own process and timelines. If you're a member, we can help track the matter and follow up. If a first response isn't favorable, we can discuss next steps, including further levels of appeal or independent review where available.

A single case is a flat $100— covering physician review, one fully drafted and guideline-cited advocacy letter, and delivery to the party of your choice. If you're managing multiple issues, our Cove Membership is $29.99/ month and includes ongoing advocacy, priority review, and unlimited letters while subscribed.

If you have a single, discrete issue — one denial, one prior authorization — the $100 flat fee is usually the most straightforward choice. If you're juggling several ongoing issues across plans or providers, the monthly membership tends to deliver more value and continuity.

Yes. The membership is month-to-month with no long-term commitment. You can manage or cancel it from your account at any time.

No. The fee covers the advocacy work — physician review and a rigorous, guideline-cited letter. The decision itself rests with the party receiving the letter, and no honest service can guarantee an outcome.

No. Cove Health provides non-legal patient advocacy and adjudication support — we push, in a non-legal capacity, for what health plans are duly required to provide. We are not a law firm, we do not provide legal advice, and we do not represent you in legal proceedings. For legal representation, consult a licensed attorney.

We focus on prior authorizations, medication coverage, and denials of "medical necessity." If you're unsure whether your situation fits, email info@covehealth.netand we'll let you know candidly.

No one can honestly guarantee an outcome — decisions rest with the plan or body receiving the letter. What we stand behind is a rigorous, physician-reviewed advocacy letter built on the strongest available facts and authorities. If, on review, we don't believe your case has merit, we'll tell you candidly before proceeding.

We'll tell you directly and explain why. We'd rather be honest than send a letter we don't believe in. Where possible, we'll point you toward other avenues that may better fit your situation.

No. We complement your care team. Your treating physicians continue to direct your medical care; our role is to advocate — citing facts and authority — so the case for the care they recommend is put on the record in full.

Your records are uploaded securely and used only to review and advocate for your case. You designate exactly who we may contact on your behalf, and we share your information only as needed to advance the matter you've authorized.

The licensed physician reviewing your case and the limited team supporting that review. We don't share your records beyond what's required to advance the specific matter you've authorized.

Absolutely. You designate the recipient of every advocacy letter. We act only on the authorization you provide.

Email us anytime at info@covehealth.net. We're glad to help.